Refund Policy
Fair and transparent refund policies to ensure your satisfaction with our services.
Effective Date: July 1, 2025
At Pre6, we are committed to delivering high-quality AI-powered solutions. We understand that circumstances may arise where a refund is necessary. This Refund Policy outlines the conditions under which refunds are granted for our services.
Eligibility for Refunds
Refunds are considered under the following conditions:
Service Misrepresentation: If the services provided differ significantly from what was advertised or promised at the time of purchase.
Unauthorized Charges: If there are unauthorized or fraudulent charges on your account.
Note: Refunds are not provided for:
- Change of mind after purchase.
- Failure to cancel the subscription before the renewal date.
- Unused services during the subscription period.
Why this matters:
We want to be fair and transparent about when refunds are available. These conditions protect both you and us while ensuring genuine issues are addressed.
Refund Request Process
To request a refund, please follow these steps:
Contact Support: Email our support team at support@pre6.ai within 2 days of the issue occurring.
Provide Details: Include the following information in your email:
- Your full name and registered email address.
- Order or transaction ID.
- Detailed description of the issue encountered.
Await Response: Our team will review your request and respond within 5 business days.
Why this matters:
A clear process helps us resolve your concerns quickly and efficiently. The more details you provide, the faster we can help you.
Refund Processing
Approved Refunds: If your refund request is approved, the refund will be processed to your original payment method within 7–10 business days.
Partial Refunds: In certain cases, partial refunds may be granted based on the usage of the service.
Why this matters:
We want you to know exactly when to expect your refund and understand that processing times depend on your payment provider.
Subscription Cancellations
Monthly Subscriptions: You can cancel your monthly subscription at any time. Access to services will continue until the end of the current billing cycle.
Annual Subscriptions: Cancellations can be made at any time, but refunds are only available if requested within 2 days of the initial purchase or renewal date.
Why this matters:
Different subscription types have different cancellation policies. This ensures you know exactly what to expect when you need to make changes.
Changes to This Policy
Pre6 reserves the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated effective date.
Why this matters:
As our services evolve, our refund policies might need updates too. We'll always keep you informed of any changes.
Contact Us
For any questions or concerns regarding this Refund Policy, please contact us at:
Email: support@pre6.ai
Why this matters:
We're here to help! If you have any questions about refunds or need assistance, don't hesitate to reach out to our support team.